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Returns

Return Policy

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

The return address is set by default to the Driven Brand Apparel facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 4 weeks. If Driven Brand Apparel's facility isn't used as the return address, you would become liable for any returned shipments you receive.

Wrong Address - If you the customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).

If you haven't registered an account on Drivenbrand.co and added a billing method, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).

Driven Brand Apparel does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

Returned by Customer - We do not refund orders for buyer’s remorse. Returns for products, face masks, as well as size exchanges are offered at Customers expense and Driven Brand Apparel discretion. If you, the customer choose to have a product replaced or returned because of wrongful size purchased, face mask, or simply disliked product, you are responsible for the shipping cost back and/or should you request to have the correct size product (for example) resent to you, you'll be required to place a new order, including shipping. At Driven Brand Apparel discretion, we may provide you with a discount towards the purchase of replacement. Any other issues with the product like rips, print issues, etc. please contact us directly with proof of issue.

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons, therefore Driven Brand Apparel reserves rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.